FREQUENTLY ASKED QUESTIONS
How long does it take to move?
Every time you move, there are several factors that determine the total time it takes to complete your move. Here are a few factors that will influence the time:
- How many boxes
- How much furniture
- How many odds and ends (unpacked items)
- How many flights of stairs
- Size of elevator
- Long hallways/long carry out to the truck
- How many items need to be disassembled & reassembled
- How close we are able to park the truck to your location
Do I need to remove items from dresser drawers?
Customers can leave items in drawers, except breakables or small objects that it could fall out, i.e. change, paper clips, etc. because we pad & plastic wrap all furniture. This not only saves time because we are moving less boxes but saves space in the truck as well – both of which save you money!
| TIME | PERSON | |
|---|---|---|
| Studio/ 1 Bedroom (600sf) | 2-3 Hours | 2 Movers |
| 2 Bedrooms (800sf) | 3-5 Hours | 2-3 Movers |
| 3 Bedrooms (1300sf) | 4-6 Hours | 2-3 Movers |
| 4 Bedrooms (1800sf) | 6-8 Hours | 3-4 Movers |
| 5 Bedrooms (2000+sf) | 8-10 Hours | 4-5 Movers |
Will your company provide insurance for my move?
With the purchase of our service, Express Moving Team is liable for damage during the load and/or unload ONLY.
Damage which occurs during transit is not covered for any reason under any valuation. We will fix or replace your item(s) for damages at a rate schedule of $.60 cents per pound per item as determined by the US DOT standard weights and measures.
Items which are part of a pair or set will be valued as individual items. Customer understands that the loader/unloader is not responsible for unsealed cartons or item(s) not packed by Express Moving Team.
Customer understands that the loader/unloader is not responsible for ceramic, granite, or marble and does not warranty the mechanical condition of appliances, or electronics, as there is no way for the loader/unloader to know the operational ability of each item prior to the move. Pressed Board, particle or compressed wood is excluded from our coverage due to the nature of the material.
Always check with your home or renters insurance for coverage terms. Customer understands that the loader/unloader is not responsible for any damage to pool/billiard tables, pianos or grandfather clocks. Be advised that stock, bonds, fur, jewelry, paper money, coins and collectibles of any kind will not be covered for any reason. Please do not pack items of this nature or leave the premises unsupervised during your load/unload.
If any damage to the property occurs please point it out to the lead mover immediately. Failure to notify the loaders/unloaders of any property damage prior to their departure will forfeit any claim of damage to the property against Express Moving Team.
Important Notice: Any and all items in excess of 300 Lbs. are not covered unless declared and approved by Express Moving Team prior to the load/unload. Please provide item(s) and descriptions that require special care or are exceptionally heavy in the *Note space provided during the booking process.
When does the clock start and end?
We start your move time from the moment we arrive at the first pick up location and it ends when the last item is unloaded off the truck at the drop off location. Long distance moves out of our service area are charged a flat fee, which you will be informed of.
Will you assemble-disassemble furniture?
Furniture assembly/disassembly is available but is a separate service. The exception would be basic disassembly necessary to load and/or transport an item- and in this case we would of course reassemble at the final location for full moves.
Do you move pianos, gun safes, etc..?
This is all handled on a case-by-case basis. We move certain types of pianos, but need to know specifics before the move in regards to exceptionally large or heavy items. We are able to move gun safes but will need specifications about the particular model you are needing moved.
What is the cancellation policy?
There is no charge to change your service date/time once, provided you give us at least 72 hours notice of the need to change the date/time.
Reservations cancelled within 48 hours of the scheduled date/time will result in a 50% forfeiture of the booking fee and the customer will be refunded the remaining 50%. By booking with us, you agree with all Terms and Conditions.
How will you be charged for travel time?
State law items we do not move
According to state law we cannot move live plants, animals, guns or ammunition, or anything that could be considered flammable.
Like any service industry a tip is not required, but it is certainly appreciated.
HOW MUCH SHOULD I TIP THE MOVERS?
Once again the guys appreciate anything, but a good guideline is about $5-10 an hour per mover.
What is the procedure if a damage or loss occurs?
While we hope this does not happen, accidents unfortunately can happen from time to time. If you need to make a claim, please do so within 24 hours of your move. Email a description and photos of all damages to claim via Info@expressmovingteam.com.
What are the acceptable payment methods?
We require a deposit payable by credit or debit card when booking your move date. Payment due at completion of move or delivery can be made using credit card, cash, or money order. Other payment options can be arranged with your mover in advance if needed for special circumstances.